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"content" : "Thank you for calling ABC company. My name is Mary. How may I help you today?"
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"content" : "[breath] All right, Madam, I really apologize for these inconvenient. I will be happy to assist you in this. [noise]"
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"content" : "Madam, could you please offer me your e~ your account number?"
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"content" : "[lipsmack] All right, madam. Thank you very much. Let me check that for [noise] #uh confirmation. Did you say five three four zero zero three six five four eight?"
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"content" : "Very good madam. Now for verification purposes, can I please get your full name?"
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"content" : "All right. Thank you very much, madam. [noise] Can I please get your birth date now?"
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"content" : "I'm sorry, madam, I didn't make these clear. [breath] It's for verification purposes. [noise] #ah I the company req~ well the system [breath] requires me your name, your complete name, [breath] and #uh your date of birth."
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"content" : "Okay ((and I will))"
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"content" : "All right, thank you very much, madam (())."
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"content" : "All right thank you very much, madam."
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"content" : "#ah Thank you for that information. Let me check what happens here."
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"content" : "So, according to our data system, you did pay your last bill last August the twelve, which was two days ago"
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"content" : "#uh in one of our affiliated payment centers. So, at the moment, you currently have a zero balance."
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"content" : "#uh So however the bill that you received [noise] was generated a week before you made the payment. [breath] This is the reason why your latest payment had not been reflected yet."
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"content" : "So what we do in this case, you just simply disregard the amount indicated in the bill [breath] and you continue enjoying our service [noise] madam."
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"content" : "I'm sure, Madam, and I'm sure you need your cell phone #uh for e~ for e~ everything for life, right?"
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"content" : "So [breath] #uh I really apologize for this inconvenient [breath] and let me tell you that delays in the bill is usually caused by delays in our courier service,"
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"content" : "that is to say that is the problem not with the company but with the courier service. [breath] For a more updated bill of your account, you can visit our website and login to your account"
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"content" : "and there in the system, in the website, you are going to have the possibility [noise] to pay the bill [noise] that is more updated."
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"content" : "[bg-speech] Of course, Madam, I can definitely assist with you that. [breath] Once you have, you want to see your bill updated,"
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"content" : "please go to WWWABC company dot com. After that, you will see in the top right corner."
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"content" : "So you're going to see #uh pay now button. [noise] Please, click on the pay now button [breath] and the #er the system is going to ask you for personal information,"
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"content" : "such as your first name, your ID account, you the number of your account, your email address, and your phone number."
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"content" : "Once you complete this personal information, the system is going to take you to the payment page. [breath] In that payment page, you are going to enter your credit card name,"
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"content" : "if it is a Visa or a MasterCard, and then you are going to include the the credit card number, [breath] and then the expiry month and year of your credit card"
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"content" : "and last your security number. That is to say the CVV number which is a three-digit number at the back of your credit card."
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"content" : "Once you enter all that information, you are going to press the button pay now. Once you pay now, you pay it, you are going to get #uh well, a confirmation of the payment"
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"content" : "and your bill will be canceled. So you will have zero balance again. I suggest you do this so that there is no mismatch between bills coming and going from our courier."
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"content" : "But if you feel #uh more comfortable [breath] doing what #uh the way you u~, you used to do it, it's okay."
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"content" : "This is #uh just for you to ma~ to pay e~ if you are busy, you you can pay using our website really fast and really easy."
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"content" : "Sure, madam. I can definitely assist you with that. Let's go through the work together. Are you on the page? Are you on the webpage? WWWABC [noise] company dot com. Are you there?"
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"content" : "Oh."
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"content" : "Sure, Madam, [breath] your number account is well there, where you have entered customer ID, [breath] please enter these number."
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"content" : "Five three four zero zero three six five four eight."
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"content" : "Now, can you see on the top right corner, the red button that says pay now?"
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"content" : "[cry] Click on that button please, and then you will see that you have to enter your personal information, your name, your phone number, and your address."
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"content" : "Now, please #uh press the button that says next."
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"content" : "Good. Excellent, madam, you are doing a really good job."
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"content" : "Now you enter there if your card is a Visa card or a MasterCard and then please include the number of your credit card."
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"content" : "No, you can add it in your system."
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"content" : "Yes. [breath] Then, Madam, please below the number of your credit card, add the expiry month and year of your credit."
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"content" : "[click] right and for last, add the CVV number, which is the three-digit number at the back of your credit card."
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"content" : "All right, Madam. Congratulations. You have paid your first bill on the internet. Was that easy or difficult for you?"
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"content" : "Okay, madam. Is there anything else I can assist [noise] you with today?"
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"content" : "Very good, Madam. Congratulations for doing that. I appreciate it. [breath] Thank you for calling ABC company. I hope you have a really nice day."
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